Needed: Fully Interactive Help Pages
I am using a computer program. It does something weird. I want to be able to show a technician exactly what I was doing and how the program responded.
Suppose the program is Microsoft Word. I go to Microsoft’s website. I find the Interactive Word Help page. This page shows me a mock-up of a working Word installation. I can choose layout options, and can drag and drop things on the screen, to make their Word layout look just like mine. Then I can add a dialog box, like if you were using a Paint program and you wanted to add a rectangle; and in the dialog box I can type the text that Word is giving me. I can save the configuration and send the URL to someone in Microsoft or elsewhere, who can then tell with one look what I’m doing wrong.
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Tags: fully interactive help pages, help, interactive, troubleshooting, visual help